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FAQs about orders COVID-19 virus (Coronavirus)

PROCESSING, PREPARATION AND SHIPPING LABEL(S): No delay - within 1 business day

SHIPPING CARRIERS: We monitor our shipping partners' performance; as of today, we ship on-time.

In some cases, due to high demand, delivery times may be longer than usual.

Can I place an order? Will Art Pharma® deliver the package?

Yes, Art Pharma® is working hard to maintain a selection of priority items and deliver them.

What can I do to get my order faster?

When placing orders, please avoid mistakes with the selection of products and the shipping details.

Please avoid using delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

Please make sure someone is following the tracking information, and please be proactive by accepting your parcel(s) promptly.

Please note, FedEx, UPS, USPS, Canada Post are not requesting signatures at the time of delivery.

Please note our return and refund policy does not cover theft. 

What if my business is closed and I want to ship later?

Simply send us an email and we will prepare the order, then keep it aside until we get your ok.

Art Pharma®; we are here with you

We are in this together, we will update this page and keep you informed of the latest developments.

Our team is proud to provide essential products during these extraordinary times.