Our facility, business processes and policies align with our industry. We gladly offer a thirty-day replacement guarantee; this replacement guarantee applies only to the Accuracy of our orders and the Quality of our products received at your doorstep. Please note, we distribute products that are for human consumption. We legally cannot accept a return once the order leaves our facility due to the legal implications.
Our replacement procedure is simple; customers must contact us for a unique authorization number and a return code. The customer’s responsibility is to mark that return code on the inside of the box with a black marker, then re-ship the parcel to the return address we will supply. Once your return is received and inspected, we will send you an email notifying you we have received your returned item. If you are approved, then your replacement order will be processed. We will proudly return and exchange all products purchased, including shipping fees on both sides. In simple words, we make ourselves accountable to a simple policy, you place an order and receive what you purchased.