We offer a seven-day replacement guarantee that applies only to the accuracy of our orders. We do not accept returns or exchanges unless the wrong products are shipped. Art Pharma® sales are final. Our facility, business processes and policies align with the industry. By ordering our products, the customer accepts the responsibility of selecting the right product and providing us with accurate information for a fluid transaction.
No company is perfect all the time. If there is an error with your order, we provide a code to mark the inside of the box, then re-ship the parcel to the return address we will supply. Once your return is received and inspected, we will send you an email notifying you we have received your returned item.
Please allow 1 to 7 business days for the funds to reappear in your bank account or credit card statement. Any website (including Amazon) has delays due to industry-wide credit card payment processing. For more information, please Google: "delays refund credit card" or "amazon delays refund a credit card."