We have setup an information page for all our customers. Please click here for the latest update.
· Shipping times listed above are based on carrier information. Delays may occur, more likely during peak times of the year.
· These expectations are in-line with any other website that is transparent.
· Paid orders ship from our facility within one business day.
· For orders requiring shipment on pallets or skids, we will communicate directly and confirm the delivery date.
· Shortly after placing your order we send a confirmation email.
· When we issue a shipping label, an email titled “SHIPPING CONFIRMATION” contains a PDF link to download the invoice.
· Upon delivery, an email titled “SHIPMENT DELIVERED” also contains the PDF link for the invoice.
· Contact us if an electronic (PDF) copy of the invoice is required.
· Our policy is proudly simple, product descriptions, information tables and pictures are 100% accurate.
· Our personnel at the quality control workstation visually inspects all products before they are packaged.
· This documented 12 step process helps ensure timely delivery and satisfaction of all our customers upon delivery.
· All consumer and wholesale orders are prepared and packaged using professional shipping materials.
· Products are inserted between custom cardboard dividers and nestled around shock-absorbent biodegradable packaging peanuts, then shipped in a 200 lb resistant corrugated box (as pictured).