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FAQs about orders COVID-19 virus (Coronavirus)

We have setup an information page for all our customers. Please click here for the latest update.

Cost, Delivery times and Tracking (table below)

 Country Service Business days Cost
United States 
Free Tracked Packet 4 - 10 Free
United States Expedited Parcel 4 - 7 $15
United States Xpresspost 3 - 5 $30
Canada
Free Expedited Parcel 1 - 7 Free
Canada Xpresspost 1 - 3 $15
Canada Priority 1 - 2 $30
International
Free Small Packet Air 6 - 12 Free
International Tracked Packet 6 - 12 $20
International Xpresspost 3 - 6 $35

    How long will it take to receive my order?

    · Shipping times listed above are based on carrier information. Delays may occur, more likely during peak times of the year.

    · These expectations are in-line with any other website that is transparent.

    How long does it take for my order to leave your facility?

    · Paid orders ship from our facility within one business day.

    · For orders requiring shipment on pallets or skids, we will communicate directly and confirm the delivery date.

    We keep you informed

    · Shortly after placing your order we send a confirmation email.

    · When we issue a shipping label, an email titled “SHIPPING CONFIRMATION” contains a PDF link to download the invoice.

    · Upon delivery, an email titled “SHIPMENT DELIVERED” also contains the PDF link for the invoice.

    · Contact us if an electronic (PDF) copy of the invoice is required.

    Expectations about product descriptions and pictures

    · Our policy is proudly simple, product descriptions, information tables and pictures are 100% accurate.

    Preparing and inspecting orders

    · Our personnel at the quality control workstation visually inspects all products before they are packaged.

    · This documented 12 step process helps ensure timely delivery and satisfaction of all our customers upon delivery.

    Natural Health Products packaged using professional supplies

    · All consumer and wholesale orders are prepared and packaged using professional shipping materials.

    · Products are inserted between custom cardboard dividers and nestled around shock-absorbent biodegradable packaging peanuts, then shipped in a 200 lb resistant corrugated box (as pictured).

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